Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and unwashed. You will also need the receipt or proof of purchase. Return shipping cost will be deducted from amount refunded to your original payment method, in addition to a 20% restocking fee. 

To start a return, you can contact us at lfralich126@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

What's Not Covered

• Damage caused by improper care, including exposure to excessive moisture, heat, or direct sunlight. 

• Normal wear and tear, including knife marks, scratches, or changes in appearance due to use.

• Issues caused by neglect, misuse, or failure to follow care instructions (e.g., dishwasher use, soaking, or lack of oiling and conditioning.)

• Damage from accidents, drops, or external impacts

• Changes in wood color

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lfralich126@gmail.com.